Withdrawal not arrived: what to do, in the right order

A stuck withdrawal is the problem that causes the most panic, and in most cases it has a bureaucratic cause. It is worth going through the list before assuming the worst — but it is also worth knowing the point past which it is no longer bureaucracy.

First: the common causes

1. Incomplete verification. This is cause number one. Many platforms let you deposit before finishing KYC, and it blocks you on the way out.
2. Active bonus. If you accepted a bonus, the volume requirement may be locking the entire account.
3. Mismatched method. Many platforms require the withdrawal to go back the same way the deposit came in, and to the same account holder.
4. Time frame still running. Check the published time frame before assuming there is a delay.

Second: document everything

From here on, everything you do needs to leave a trail. Open a ticket inside the platform and keep the number. Take a dated screenshot of the withdrawal screen. If there is a chat conversation, export it. Without this, any later complaint becomes your word against theirs.

Third: when it stops being paperwork

Some signs change the nature of the problem:

• They ask for a new deposit to "unlock" the withdrawal.
• The account gets blocked right after the withdrawal request.
• Support stops responding after weeks of normal replies.
• The published time frame has been missed several times, with a different excuse each time you reach out.

What changes in Duotide's case

This is the point where the lack of CVM authorization really matters. With Duotide registered in Saint Vincent and the Grenadines (SVG), there is no Brazilian regulator with the authority to order the money returned. Filing with complaint platforms and a police report still count as documentation, but none of them forces the company to pay.

Frequently asked questions